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  • Quick, easy scheduling
  • Convenient locations
  • Fast, professional fingerprint collections

FAQs

  1. What is the difference between Livescan fingerprints and print cards?Livescan fingerprints are captured electronically, via a digital image that can be transmitted electronically; this provides for a faster and more accurate fingerprint collection process. Fieldprint Inc. has the largest network of Livescan collection sites in the country.
  2. How do I schedule an appointment to have my fingerprints collected?Click “Schedule an Appointment” and you will be prompted to create a secure user account. Next, you will select the reason you need to be fingerprinted from the list of options. If your employer provided you with a Fieldprint Code, you will enter it here. After selecting your reason, you will be prompted to enter all demographic information required by the State of Arizona. Once this step is complete, you will be able to search for a fingerprinting location and schedule an appointment at a date and time most convenient for you!
  3. Do I need to schedule an appointment?Yes, an appointment is required to be fingerprinted. Walk-ins are not accepted.
  4. I am not currently in the state of Arizona. Am I able to be fingerprinted in another state?No, you cannot be fingerprinted in another state. AZ DPS requires fingerprints to be collected in-state.
  5. Can an individual applicant sign up for this program?This program is available to individuals who have been asked by one of the participating Arizona agencies to be fingerprinted.
  6. I do not know the reason I need to be fingerprinted. What should I do?Please contact your employer or licensing agency for the Fieldprint Code. This is required to schedule an appointment. It will ensure your fingerprints are being processed for the appropriate reason and results are being sent to the correct agency.
  7. What personal information do I need to complete to register?The state of Arizona and the FBI require the following demographic information to conduct a fingerprint-based background check:
    1. Name
    2. Alias (if any)
    3. Country of Citizenship
    4. Social Security Number
    5. Date of Birth
    6. City and State of Birth
    7. Sex/Gender
    8. Race
    9. Height
    10. Weight
    11. Eye Color
    12. Hair Color
    13. Home Address
    14. Work/Office Address
    15. Phone Number
    16. Email Address
  8. How can I be sure that my personal information is protected during the fingerprinting process?Fieldprint, Inc. is committed to safeguarding the privacy of the data we receive and process. For more in depth information regarding our privacy practices, please view our Privacy Policy, which is published on our website.
  9. What do I need to bring to my fingerprinting appointment?
    1. Two (2) forms of identification, at least one (1) of which must be a valid government-issued photo ID
    2. Your appointment number
  10. What types of ID are accepted?Acceptable primary IDs include:
    • State-issued Driver’s License
    • State-issued Non-Driver’s License ID Card
    • U.S. Passport
    • Military Identification Card
    • Work Visa with Photo
    • Foreign Passport
    • DOD Common Access Card
    • Foreign Driver’s License

    Acceptable secondary IDs include:

    • Bank Statement/Paycheck Stub
    • Utility Bill
    • Credit Card/Debit Card
    • Birth Certificate
    • Marriage Certificate
    • School ID with Photograph
    • Vehicle Registration/Title
    • Voter Registration Card
    • Draft Record
    • Social Security Card
    • Transportation Worker Identification Credential (TWIC Card)
    • Certificate of Citizenship
    • Certificate of Naturalization
    • Native American tribal document
    • Resident Alien Card (I-551)
    • Temporary Resident Identification Card (I-668)
  11. What if I fail to show up for my appointment, or cancel in less than 24 hours?If you do not show up for your appointment, or cancel your appointment less than 24 hours before your scheduled date and time, you will be charged a rescheduling fee.
  12. How do I obtain the results of my fingerprint-based background check?The background check results processed for Arizona agencies are processed by the Arizona Department of Public Safety (DPS). Once your results/clearance is available, the agency will contact you directly.
  13. How long does it take to receive a clearance card?Currently a clearance card is issued in 4 to 6 weeks for an applicant who does not have criminal history. For individuals that have criminal history requiring research a final decision may take up to 60 days. Note: Results are dependent upon processing times of Arizona DPS and the FBI, which are subject to change.
  14. What happens if my fingerprints are rejected?While the Livescan fingerprint collection process is very good at recording all of the details of most individuals’ fingerprints, there are always cases where an individual fingerprint file cannot be “read” by the FBI’s automated fingerprint information system. In these cases, the Arizona agency notifies the individual about the fingerprint rejection, then the individual will contact Fieldprint to reschedule a fingerprint collection at no cost if the fingerprints were collected at a Livescan location. If the fingerprints were collected at a non-Livescan location, additional fees apply.
  15. Who do I contact if I have not received a rejection notice?Please contact your agency if you have not received correspondence regarding your results/clearance or a fingerprint rejection.
  16. Is an applicant permitted to work prior to completion of the fingerprint-based background check?The ability to work on a conditional basis until the results are received vary from agency to agency. Please check with your employer for more information.
  17. I have been fingerprinted several times in the past. Are you able to use those prints?Fingerprints that you had collected in the past past for an Arizona DPS Identity Verified Print (IVP) clearance card can be reused as long as you provide the IVP # and the fingerprints were legible. Any fingerprints that you had collected in the past are not retrievable or transferable from other state or federal agencies.
  18. I do not agree with the results of the fingerprint-based background check. How do I challenge the results?For criminal records originating in Arizona, contact the DPS Criminal History Records Unit for information on Arizona’s record review and challenge process at (602)223-2222 or visit their website.For criminal records originating outside of Arizona, please contact the Federal Bureau of Investigation at (304)625-5590 or visit their website for information on the federal review and challenge process.